F R E Q U E N T L Y A S K E D Q U E S T I O N S
How do hearing callers contact somebody that uses a
CapTel phone?
In order for you to receive captions on an incoming call, the person calling you should first dial the CapTel Relay Service (877-243-2823 toll free) and then enter your phone number.
How do I answer a call using a CapTel phone?
Calls received through the CapTel service, as well as standard voice calls, are answered the same way with a CapTel phone—by simply picking up the handset. If the incoming call was placed through Oregon Telecommunications Relay Service’s CapTel Relay Service, your CapTel phone automatically provides captions throughout the conversation.
How do I make a call using a CapTel phone?
CapTel phone users place a call the same way they do when using a traditional phone — by dialing the number directly.
The CapTel phone automatically connects to Oregon Telecommunications Relay Service’s captioning relay center as you dial.
When the person you’re calling answers, you hear everything that he or she says, just like a traditional phone call.
Behind the scenes, a specially-trained operator at the CapTel relay center transcribes everything the other party says to you into written text (captions) using voice-recognition technology. The captions appear on a bright, easy-to-read display window built into your CapTel phone. And because captions appear almost simultaneously with spoken conversation, CapTel phone users understand everything that is said— either by hearing it or by reading it.
Can I get captions on my current phone?
No. The CapTel (Captioned Telephone) requires a customized, built-in display screen to show captions properly together with highly sophisticated electronics and software to handle both the voice and text. Captions cannot be displayed on a regular telephone.
How do I order a CapTel phone?
All you need to do is click on the APPLY TODAY button located in the blue banner to download your application!
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